Return Policy

At KUNTLI MANOS ARTESANAS we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, here are the details on how you can exchange your product.

1. General Conditions

1.1. Exchanges must be made within 30 days from the date of purchase.
1.2. Products must be in their original condition, unused and in their original packaging.
1.3. A valid proof of purchase (delivery note, ticket or invoice) is required.

2.Return Policy

2.1. All sales are final. We do not accept refunds in the event of any return. A credit will be issued for the value of the original purchase, which may be used on future purchases within 30 days from the date the credit is issued.

3. Credits for Future Purchases

3.1. Issued credits will be valid for 30 days from the date of issue.
3.2. Credits can be used on any item in the store, at any of our branches.
3.3. Please be sure to carefully review the product descriptions and specifications before making your purchase.

4.Changes

4.1. If you wish to exchange a product for another, please contact our customer service team.
4.2.Changes are subject to stock availability.
4.3. If the desired product has a different price than the original, you will be charged the difference. If the amount is lower, the amount will be covered with another product.

5. Defective or Damaged Products

5.1.If you received a defective or damaged product, please contact us immediately with details of the product and the defect or damage.
5.2. We will provide you with instructions on how to proceed with the exchange of the defective product.

6.Contact

If you have any questions about our returns and exchanges policy, please contact us at:

- Email: kuintli.mx@gmail.com
- Phone: 55 35 257624
- Address: Balderas SN local 35 hallway 2, inside the Ciudadela crafts market.