Frequently Asked Questions
1. How can I place an order?
To place an order, select the products you wish to purchase, add them to your shopping cart and follow the instructions to complete the purchase.
2. What payment methods do you accept?
We accept several forms of payment, including credit cards, debit cards, and pay pal.
3.What payment methods do you accept in physical stores?
We accept various forms of payment, including credit cards, debit cards, electronic transfer.
4. How long does it take for my order to arrive?
Orders are processed within 1-2 business days, delivery may take between 2-5 business days depending on your location.
5. Do you offer international shipping?
Yes, we offer domestic and international shipping. Shipping costs and times may vary depending on the destination.
6. How can I contact customer service?
You can contact us through the contact on the website, by sending us an email to kuintli.mx@gmail.com or by calling 55-3525-76-24 during customer service hours, MF 10-5 SD 10-2
7. Do you have a physical store?
Yes, we have two branches.
KUINTLI CIUDADELA (Balderas S/N, local 35 hallway 2, we are located inside the Ciudadela crafts market.
KUINTLI TULUM (Itzamna, Aldea Zama Block 26 Lot 57 Local 2 Mona Mia Condominium).
8. What are the opening hours of your physical store?
Schedules may change on holidays, please contact us for more information.
Ciudadela Branch 10:00 am to 6:00 pm
Tulum Branch 11:00 am to 7:00 pm
9. Do you have any discounts?
We offer discounts and wholesale sales, and we have special promotions depending on the season. You can contact us for more information.
10. What do I do if I received a defective or incorrect product?
We are sorry for any inconvenience. Please contact our customer service with a description of the problem and we will help you resolve it as soon as possible.
11. What do I do to make a product change?
We apologize for any inconvenience. Please check our exchange policy .
12. What sizes do you carry in clothing?
We have several sizes.
Ladies S, M, L, One size.
Gentleman 36 to 50, One size
13. Can I use a washing machine on the clothes?
Yes, you can use the washing machine on a delicate cycle with cold water and no spin. Do not use a dryer or harsh chemicals. Hand washing is recommended.
14. Can you generate invoices?
Yes, we have invoices.
15. Are clay, ceramic or Talavera products suitable for microwaves?
Yes, our clay crafts are suitable for use in microwaves and conventional ovens. These crafts can be used at high temperatures.
16. What sizes do you have for pet collars and accessories?
Our sizes are for all sizes of pets, from XXS, which can also fit a cat, to size XL for large breeds. Our stores are pet friendly, so if you want to visit us, your pets are welcome.
17. Are the crafts the same as in the photos?
Our crafts may vary in size and colors since all our pieces are handmade by Mexican artisans, our pieces are unique and unrepeatable.
18.Are your products cruelty-free?
Yes, all of our products are 100% cruelty-free. We offer products that reflect our commitment to animal welfare and sustainability.